01Who we are
RentHub is made and run by ByteFrame Ltd, a company in Nairobi, Kenya ("we", "us"). "You" means the landlord, business or person who opens a RentHub book, and anyone who signs in to it with your permission.
Tenants and caretakers your book invites use RentHub too. These terms apply to them as far as they can: they cannot see or change your book beyond what RentHub shows them.
02What RentHub does, and what it does not
RentHub keeps a landlord's rent book. It reads the M-PESA statements and confirmations you give it, matches each payment to a tenant, shows who still owes, raises the month's charges you set, writes receipts, and lets you remind tenants. It gives your tenants and caretakers their own view of what concerns them.
- RentHub never holds or moves money. Rent goes from your tenant to your own paybill, till or bank. RentHub only reads the record of it.
- RentHub is not a bank, a payment service, a letting agent, or legal or accounting advice.
- It is not connected to Safaricom. It works from what you paste or upload.
03Price and early access
RentHub is free while it is in early access. After that it costs 150 shillings for each let unit a month. Empty units are never charged.
We will tell you well before early access ends, and nothing is charged unless you choose to pay. There is no setup fee and no minimum term: you can stop at any time.
04Your account
- Give us your real name and details, and keep them up to date.
- You sign in with your phone and a code we text to it, and as a landlord with a password too. Keep both to yourself. You are responsible for what is done in your book by anyone signed in as you.
- Tell us at once if you think someone else has got into your account.
- You must be 18 or older to open a book.
05Your tenants' details
You decide whose details go into your book: your tenants' names, phone numbers, ID or passport numbers, rent, payments and the rest. That makes you responsible for them under Kenya's Data Protection Act, 2019. In particular, you must:
- have a lawful reason to keep each person's details, such as their tenancy with you;
- tell your tenants that you use RentHub to keep their rent record;
- enter only what you need, and correct it when it is wrong;
- send only messages you are entitled to send, about the tenancy.
We keep and process these details on your behalf, only to run your book, as our Privacy Policy describes. We do not sell them or use them for anything else.
06Using it fairly
Do not use RentHub to break the law, to harass or threaten anyone, to keep details of people who are not your tenants, caretakers or contacts, or to get into anyone else's book. Do not try to break, overload or copy the service. If you do any of these, we may suspend your book.
07Checking the figures
RentHub matches payments by account number and phone number, and holds a payment for you when the two disagree rather than guessing. It can still only be as right as the statements and details it is given. Check a tenant's record before you act on it in a way that matters, such as charging a late fee, keeping a deposit or going to court.
08The service itself
During early access RentHub is still being built. Features may change, and the service may sometimes be unavailable. We back your book up every night and test that the backups restore. You can export your records at any time, and we suggest you keep your own copy of anything you rely on.
09Liability
We provide RentHub with reasonable care and skill. As far as the law allows, we are not liable for indirect losses, lost profit, or losses that come from details or statements you gave us being wrong. Our total liability to you in any year is limited to what you paid us for RentHub in that year. Nothing here limits any right you have that the law does not allow to be limited.
10Leaving
You can stop using RentHub at any time. Ask us to delete your book and we will, as our Privacy Policy describes. We may close a book that breaks these terms, and we will tell you why unless the law stops us.
11Law and changes
These terms are governed by the laws of Kenya, and the courts of Kenya decide any dispute about them.
We may change these terms as RentHub changes. We will post the new version here with a new date, and tell landlords in the app before a change that affects them takes effect.
12Credits
RentHub and this site are built by ByteFrame, with the help of others' work:
- Icons: UIcons by Flaticon.
- Typefaces: Inter and JetBrains Mono, under the SIL Open Font License.
- Animation: GSAP by GreenSock, and Motion.
- The drawings were made for RentHub.
13Contact
Questions about these terms: write to us, or email hellorenthub@gmail.com. ByteFrame Ltd, Nairobi, Kenya.